have questions?
we've got answers

frequently asked
questions

 

COFFEE

 
q: What is BrewSouth?

BrewSouth is a direct-to-consumer distributor that ships fresh on-demand roasted coffee from select hand-picked small-batch roasters located in the southern United States. We are so proud of the work and products produced by these amazing roasters, that we knew coffee lovers needed to experience these incredible roasts for themselves.

 
q: How fresh is the coffee I order?

Your coffee is roasted specifically for you by the small-batch roaster listed on the coffee when you place your order. Once your order has been received and listed as 'processing', the roaster begins the roasting process. Your coffee is freshly roasted, degassed, bagged and shipped directly to you from BrewSouth within 48-72 hours of ordering.

 
q: Do I need a special kind of coffee maker or machine?

You can use absolutely any kind of coffee maker, brewer, or machine to make your coffee. Whether your favorite is a french press, pour over, espresso machine or that old relic of a coffee maker you keep in the garage, it's totally up to you. It's really the size of the cup that matters! (kidding).

 
q: How should I store my coffee & how long will it stay fresh?

For optimal freshness we suggest storing your coffee purchased from BrewSouth in an airtight container or in the original coffee bag which is designed with a one-way degassing valve. Stored correctly, you can extend coffee beans shelf life for up to six months.

 

Gifts

 
q: Can I send coffee as a gift?

Absolutely. Simply add the coffee you wish to send as a gift to your cart and when finished adding coffee proceed to the cart page. Before 'Proceeding to Checkout' scroll down You will then be presented with a GIFT OPTIONS box where you can enter your name, the receiver's name as well as a personal message which appears on the packing slip (prices never appear on the packing slip). Once your order ships, you'll receive an email with a tracking number to monitor delivery of your gift.

 

SHIPPING & DELIVERY

 
q: How much does BrewSouth charge for U.S. delivery?

Shipping is fast, simple and inexpensive. Simply add the number of bags of coffee you wish to order to your cart and enter your state and zip code in the 'Calculate Shipping' area for a shipping quote. We currently offer a heavily discounted USPS One-Rate shipping option for 1 bag and one-rate for unlimited bags. We also offer USPS Priority Mail at the actual retail rate which is based on the weight and distance of your order. This also includes shipping to AK, HI, PR, VI, GU, AS, APO/FPO and any location with a U.S. zip code. We also offer a UPS Ground actual retail price option which is also based on weight and distance. All shipments sent by BrewSouth always include a tracking number and are fully insured.

 
q: When will I receive my shipment once I place my order?

Your coffee is roasted specifically for you when you've place your order. Once the roaster has completed the roast, degassed, packed and sealed your bag, your coffee arrives at the BrewSouth shipping facility for shipping to you. Typically from the time you place order to the time your order has shipped is about 48-72 hours. To ensure quick delivery, we ship 6 days a week and email tracking numbers the same day, as soon as they become available. Delivery is 1-3 days for most of the U.S. and only automated digital labeling is used to speed your package through the USPS system.

 
q: Do you ship in a fancy decorative box with lots of tissue paper?

Sure we could, but we decided it was more important to save our customer's money by keeping prices low and use professional industrial-strength USPS approved materials to ensure your coffee arrives to you fast and in absolute perfect condition.

 
q: How can I track my order?

Every shipment includes a tracking number which is trackable online from pickup to delivery. You'll receive your tracking number in an email as soon as your order ships. You can also retrieve your tracking number online on BrewSouth even if you checked out as a guest. Our Track My Order page will get you the information you need.

 

PAYMENTS

 
q: What payment methods do you accept?

BrewSouth accepts credit and debit Visa, MasterCard, American Express, Discover Card, and Paypal for all orders.

 
q: Is my credit card and personal information safe?

We take security very seriously and the safety of your personal information is extremely important to BrewSouth. We use a wide array of sophisticated hardware and technological security measures to protect your personal data. All customer data on our systems is encrypted and stored using various military-grade secure protocols to protect your information from unauthorized access. Credit card numbers and payment information are never stored on our systems at any time. All credit card information is encrypted and vaulted on secure authorized bank servers and protected from unauthorized access.

 

RETURNS, CREDITS & REFUNDS

 
q: What is your return policy?

At BrewSouth we work hard to ensure that you are completely satisfied with your purchase and offer a 100% refund on all unopened 12oz bags of coffee. Every order is roasted on-demand specifically for each customer. However, if you are dissatisfied with your purchase, please contact us at custserv@brewsouth.com within seven (7) days from the date you received your shipment and we will provide you with a 100% refund for the cost of the unopened product upon return. Due to food health and safety concerns, we can only accept returns for unopened products. The product must be unused, factory sealed and in it's original packaging. Once we have received and processed your return, we will provide you with a full refund or store credit (your choice) of the purchase price less any applicable shipping charges. If the returned product has been opened, used or arrives damaged, the returned shipment will be refused and shipped back to the customer at the customer's expense. Once your return has been approved and an RMA number has been issued, you will be provided with complete return shipping instructions via email. Returns that do not comply with the terms detailed in this section and our Terms and Conditions will be ineligible for any credit or refund. Shipments that are returned for insufficient address or undeliverable will receive a product refund minus actual retail shipping cost. Shipments that are refused at delivery will receive a product refund minus a 30% restocking fee, minus actual retail shipping cost.

 
q: What if my shipment arrives damaged?

All shipments are packed using professional-grade USPS approved new materials, and insured against damage. If any product you receive arrives damaged, please contact us at custserv@brewsouth.com within forty-eight (48) hours of delivery. Please do not throw away the shipping box, packing or stickers/notices that were attached to the package by the USPS or UPS. Depending on the circumstances, you will receive a replacement, partial or full refund of the purchase price applicable to the damaged product. To comply with insurance polices, we may require photographic documentation of any damaged product before we provide you with a replacement, store credit or refund.

 
 

couldn't find answers to your questions?

get in touch
 
To Top