FAQ

Frequently Asked Questions

GeneralCoffeeGiftsShipping & DeliveryPaymentsReturns & RefundsPartnerships & Misc

GENERAL

What is BrewSouth?

BrewSouth is a direct-to-consumer distributor that ships coffee from the best hand-picked small-batch roasters located in the southern United States.  We are so proud of the work and products produced by these amazing roasters that we wanted everyone to experience these incredible roasts for themselves.
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How do I order from BrewSouth?

Simply choose which coffee you wish to order and place your order.  You also have the option of 'subscribing' to any 12oz coffee product so your favorite coffee arrives at your door as often as you choose.  We'll take care of everything.
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COFFEE

How fresh is the coffee I order and who roasts it?

Your coffee is roasted specifically for you by the small-batch roaster listed on the product when you place your order.  Once your order has been approved and listed as 'processing', the roaster begins the roasting process. Your coffee is roasted, degassed, bagged and shipped directly to our warehouse and on it's way to you within 48-72 hours of ordering.
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What size bags can I purchase?

All of the custom roasted coffee we receive from each roaster is sealed by the roaster in 12oz bags containing whole bean coffee.  The sample packs are 1.8-2.0 oz bags and contain ground coffee, just enough to brew one whole pot which is perfect for trying and tasting.
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Can you grind my beans for me?

At this time we don't offer a grinding service, however sample packs contain freshly ground coffee.  By grinding your beans before brewing, your coffee will taste much fresher plus you control the grind.
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Do I need a special kind of coffee maker or machine?

You can use absolutely any kind of coffee maker, brewer, or machine to make your coffee.  Whether your favorite is a french press, pour over, espresso machine or that old relic of a coffee maker you keep in the garage, it's totally up to you.  It's really the size of the cup that matters! (kidding).
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GIFTS

Does BrewSouth offer decaf coffee?

We sure do. All of the decaffeinated coffee roasts we offer can be found in DECAF section.
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How should I store my coffee and how long will it stay fresh?

For optimal freshness we suggest storing your coffee beans purchased from BrewSouth in an airtight container or in the original coffee bag which are designed with a one-way degassing valve. Stored correctly, you can extend a coffee bean's shelf life for up to a year.
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Does BrewSouth offer Gift Cards?

We offer gift cards with designs for most occasions. Sending a gift card is as easy as choosing the gift card design from our gift card category, choosing the amount you wish to send, entering your name, the recipient's name, your email address and their email address, plus a personal message. Our system will then create a virtual gift card in the amount you specified and create an email containing the gift card, the amount, where and how to redeem it at BrewSouth along with your personal message. Gift cards never expire and can be used partially while keeping a remaining balance or all at once for the full amount.
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Can I send coffee as a gift?

Absolutely. Simply add the coffee you wish to send as a gift to your cart and upon checkout after entering your payment's billing address, choose 'Ship to a different address'. Check both 'Is this a gift' and 'Gift entire order'. You will then be presented with a FROM and TO box along with the option of including a personal message which appears on the packing slip (prices never appear on the packing slip). Once your order ships, you'll receive an email with a tracking number to monitor delivery of your gift.
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SHIPPING and DELIVERY

How much does BrewSouth charge for shipping?

The BrewSouth website retrieves shipping rates in real-time directly from the United States Post Office. If your domestic order is under $49, our site will quote you the exact shipping price for 1st class package (under 16oz) and Priority Mail (over 16oz). However, if your domestic order is over $49 we'll upgrade your entire order to FREE Priority Mail and eliminate the shipping charge. Shipping to AK, HI, PR, VI, GU, AS, APO/FPO and any location with a U.S. zip code is considered a U.S. shipment and is eligible for our standard domestic shipping rates and FREE Priority Mail offer. Once you've added your item(s) to your cart, enter your city, state and zip code into the 'Calculate Shipping' section for an exact shipping quote. All shipments sent by BrewSouth always include a tracking number and are fully insured.
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Does BrewSouth ship to Canada?

Hey, we know Canadians love coffee too, eh? So of course we'll ship to Canada. Once you've added your item(s) to your cart, enter your city, province and postal code into the 'Calculate Shipping' section for an exact shipping quote. Canadian orders will display quotes for both 1st Class International Package and Priority International. Shipping options are calculated based on time to deliver and weight. Orders and shipping are charged in U.S. dollars.
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Do you ship to APO / FPO and U.S. Military addresses?

Are you kidding? We're based out of a military town so of course we're happy, honored and proud to ship to our coffee loving members of the U.S. Armed Forces. All APO / FPO addresses are considered domestic and eligible for all domestic shipping rates and promotions.
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When will I receive my shipment once I place my order?

Your coffee is roasted specifically for you once you've place your order. When the roaster has completed the roast, degassed, packed and sealed your bag, your coffee arrives in our warehouse for shipping to you. Typically from the time you place order to the time your order has shipped is about 48-72 hours. To ensure quick delivery, we ship 6 days a week and post tracking numbers the same day, as soon as they become available. Delivery is 1-3 days for most of the U.S. and only automated digital labeling is used to speed your package through the USPS system.
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Do you ship in a fancy decorative box with lots of tissue paper?

Sure we could, but we decided it was more important to save our customer's money by keeping prices low and use professional industrial-strength USPS approved materials to ensure your coffee arrives to you fast and in absolute perfect condition.
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How can I track my order?

Every shipment includes a tracking number which is trackable online from pickup to delivery. You'll receive your tracking number in an email when your order ships. You can also retrieve your tracking number online on BrewSouth even if you checked out as a guest. Our Track My Order page will get you the information you need.
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PAYMENTS

What payment methods do you accept?

BrewSouth accepts credit and debit Visa, MasterCard, American Express, Discover Card, Paypal and Amazon Pay for all orders. Amazon Pay cannot be used to purchase gift cards.
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Are my credit card and personal information safe?

We take security very seriously and the safety of your personal information is extremely important to BrewSouth. We use a wide array of sophisticated hardware and technological security measures to protect your personal data. All customer data on our systems is encrypted and stored using various military-grade secure protcols to protect your information from unauthorized access. Credit card numbers and payment information are never stored on our systems at any time. All credit card information is encrypted and vaulted on secure authorized bank servers and protected from unauthorized access.
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RETURNS, CREDITS & REFUNDS

What is your return policy?

If you are dissatisfied with your purchase for any reason, please contact us at custserv@brewsouth.com within twenty-one (21) days from the date you received your shipment. The product must be unused, factory sealed and in it's original packaging. We will either replace the coffee at our expense or depending on the circumstances, provide you with a full or partial store credit or refund of the purchase price less any applicable shipping charges. If the product has been opened or used and considered a 'flawed roast', you may return the unused coffee to us for roaster evaluation. If the roaster deems the returned coffee as flawed, we will replace the original item with the same item or offer a refund or store credit. This process can take up to 14 days from the date the returned coffee arrives in our warehouse to the time the evaluation is performed by the roaster. We may also require the return or photographic documentation of any coffee you are dissatisfied with before we provide a replacement, store credit or refund. If product is being returned, you will be provided with shipping instructions. Returns that do not comply with the terms detailed in this section or our Terms and Conditions will be ineligible for any credit or refund. Shipments that are returned for insufficient address or undeliverable will receive a product refund minus actual shipping cost, even if free shipping was provided. Shipments that are refused will receive a product refund minus a 30% restocking fee, minus actual shipping cost, even if free shipping was provided. Sample packs are not eligible for return, credit, replacement or refund.
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What if my shipment arrives damaged?

All shipments are packed using professional-grade USPS approved new materials, and insured against damage. If any product you receive arrives damaged, please contact us at custserv@brewsouth.com within forty-eight (48) hours of delivery. Please do not throw away the shipping box, packing or stickers/notices that were attached to the package by the USPS. Depending on the circumstances, you will receive a replacement, partial or full refund of the purchase price applicable to the damaged product. We may require photographic documentation of any damaged product before we provide you with a replacement, store credit or refund.
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PARTNERSHIPS & MISC

How do I become part of the BrewSouth roaster team?

We're always looking to add amazing Southern coffee roasters to our distinguished list. Please send an email to us at hello@brewsouth.com with your detailed information.
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I still have more questions...

If we were unable to answer your question, please send us an email at hello@brewsouth.com, click on our LIVE chat or use our Contact Us automated form.
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